Terms and Conditions & Refund Policy

Please read before enrolling with Synergise Me Ltd. By purchasing a course, you agree to these Terms & Conditions and Refund Policy.

This page summarises key information. The full legally binding Terms & Conditions are provided as a downloadable document below.

โš ๏ธย Entry Requirements

You must meet all stated prerequisites before enrolling. Evidence may be required before your course begins.

๐Ÿ’ณย Payment Options (Including Klarna)

Klarna is a separate agreement between you and Klarna. It does not affect your contract with Synergise Me Ltd.

๐Ÿซย Course Delivery

Courses may include online learning, live training and blended delivery. We may update tutors, venues or dates where required.

๐Ÿ“…ย Attendance

Attendance at all practical training is mandatory. Missed sessions may require rebooking and could incur additional fees.

๐Ÿ“ย Assessments

All required units must be passed to achieve certification. You are entitled to up to 3 attempts for written work where applicable.

๐Ÿ†ย Certification

Certification is issued once all assessments and payments are complete. Timescales vary depending on the awarding organisation.

๐Ÿ’ทย Refund Policy

You may cancel within 14 days of enrolment. After this period, fees are non-refundable. Deductions may apply if course access has been used.

๐Ÿ“šย Course Materials

All materials remain the property of Synergise Me Ltd. Recording, copying or sharing content is not permitted.

๐Ÿ“ฑย Social Media

Learners must not share confidential materials or record training without permission. Content that brings Synergise Me Ltd into disrepute may result in removal from the course.

๐Ÿ’ณย Klarna Finance

Klarna is a separate finance agreement between you and Klarna. Cancelling Klarna does not cancel your course enrolment.

Frequent Asked Questions

Click on each question below to view the answer.

  • What are the entry requirements?

    You must meet all course prerequisites before enrolling. If you are awaiting certification, you may enrol with written confirmation from your training provider.

  • Can I change my training dates?

    Yes, subject to availability and notice periods. All requests are approved at our discretion.

  • What happens if I miss a training day?

    You will normally need to attend the next available intake. Additional fees may apply if this extends your course duration.

  • How do assessments work?

    All units must be completed and passed. You are allowed up to 3 attempts for written work where applicable. Practical reassessments may incur fees.

  • When will I receive my certificate?

    Certificates are issued after all assessments are complete. Timescales vary depending on the awarding organisation.

  • What happens if I pay with Klarna?

    Klarna is a separate finance agreement between you and Klarna. Cancelling Klarna does not cancel your course with Synergise Me Ltd.

  • Can I record or share course content?

    No. Recording, copying or sharing course materials is not permitted.

  • Can I withdraw from my course?

    Yes, but refunds may only available within the 14-day cooling-off period.

  • How do I make a complaint?

    Please email [email protected] and we will respond in line with our complaints procedure.